First of all, Thank You All for your support, comments and wishes. My husband (like most of you suggested) had convinced me not to let the
little things ruin our home building experience. After listening to all
you guys and my husband, I did calm down a lot and I dropped the idea of
going to the corporate folks. But, I was definitely going to have a
chat with our SR and/or his manager.
So here are some updates!! Good ones... :-)
Our SR informed us that they have approved our request of upgrading the master bath at this point of construction. We were already given a heads up that it will cost us more, and we will have to pay the amount at closing as they cannot add it to the loan amount at this point. And of course, there will be some change to the schedule. And today our SR called with the details, we gave us the number that we will have to pay (it was about twice the upgrade price :-( ). And our closing will be pushed by a week.
My husband and I took sometime to discuss and finally decided to go for it! So we called our SR and informed him that we'd like to go with the upgrade. He said he'll have everything documented and have us sign some paperwork tomorrow with all changes - added master bath upgrade and the attic money we are getting back. So that's how it came up.... and the conversation got interesting!
I first thanked my SR and told him that we very much appreciate that his manager and he went out of their way to get the approval for the master bath upgrade, but we were very unhappy with the way his manager spoke to my husband over the phone on Sunday about the attic issue. I also said that when nothing was put on the paper, we have the right to discuss it more...until they came up with a resolution that we would be satisfied with. And we talked for a little bit and our SR owned up to everything. He said he had a chat with his manager about that, as he too thinks that the way his manager acted wasn't right and we can expect a call from him. He apologized to us and asked us to give him a chance to make it up to us. He promised that he will make our journey smooth, stress-free and enjoyable from here on.
I feel alot better after having this conversation and I'm getting the upgraded master bath!! :-)
I'm feeling guilty about spending a lot of money on it and still kicking myself for not picking this option earlier. But my husband says it's for the best, and we will enjoy our home a lot more, for years to come!! :-)
So here are some updates!! Good ones... :-)
Our SR informed us that they have approved our request of upgrading the master bath at this point of construction. We were already given a heads up that it will cost us more, and we will have to pay the amount at closing as they cannot add it to the loan amount at this point. And of course, there will be some change to the schedule. And today our SR called with the details, we gave us the number that we will have to pay (it was about twice the upgrade price :-( ). And our closing will be pushed by a week.
My husband and I took sometime to discuss and finally decided to go for it! So we called our SR and informed him that we'd like to go with the upgrade. He said he'll have everything documented and have us sign some paperwork tomorrow with all changes - added master bath upgrade and the attic money we are getting back. So that's how it came up.... and the conversation got interesting!
I first thanked my SR and told him that we very much appreciate that his manager and he went out of their way to get the approval for the master bath upgrade, but we were very unhappy with the way his manager spoke to my husband over the phone on Sunday about the attic issue. I also said that when nothing was put on the paper, we have the right to discuss it more...until they came up with a resolution that we would be satisfied with. And we talked for a little bit and our SR owned up to everything. He said he had a chat with his manager about that, as he too thinks that the way his manager acted wasn't right and we can expect a call from him. He apologized to us and asked us to give him a chance to make it up to us. He promised that he will make our journey smooth, stress-free and enjoyable from here on.
I feel alot better after having this conversation and I'm getting the upgraded master bath!! :-)
I'm feeling guilty about spending a lot of money on it and still kicking myself for not picking this option earlier. But my husband says it's for the best, and we will enjoy our home a lot more, for years to come!! :-)
Yay woohoo your getting your bath were so happy for you hopefully now you all can relax and enjoy the rest of the process. Congrats!
ReplyDeleteThanks Nadine I hope so too!!!
DeleteAwesome!! So what exactly are you getting now? Are they just upgrading to the glass shower with tile or are they allowing you to make the whole bathroom bigger?
ReplyDeleteWe are getting the whole bathroom upgraded. We'll loose a foot from the closet, but we will have tiled in shower with a little bench and tiled in jacuzzi tub. I will update the floor plan page!
DeleteThink about it this way: you are spending more now, but it will be interest free. Just think how much money you will save on your master bathroom over the life of your mortgage! I'm glad it all worked out. You would have really hated the bathroom had it not been resolved to your liking. And I'm particularly glad you stuck to your guns about how the manager talked to your husband. That's really almost as important. Can't wait to see the pictures of your bathroom!
ReplyDeleteThanks! :-) you make me feel so better!
DeleteYay ! Glad to hear the good news !
ReplyDeleteThanks C! I was eager to share it all with you guys.... My blogger friends are the best! :-)
ReplyDeleteI am so glad things are working out! Please don't let them get to you. Enjoy this time as much as you can and just keep remembering that you are going to have an amazing home in the end!
ReplyDeleteTrust me, I'm trying! But somedays it's just so hard!! :-)
DeleteI'm glad it worked out in the end. They do truly seem to want to make us happy. I hate telling people to go higher up but sometime you just have to keep climbing the ladder until you find someone who has the power to fix things.
ReplyDeleteI'm glad too! Yeah sometimes little things are so frustrating! I have to try and take it easy!
DeleteGood to see you have resolved your issues and got what you wanted.
ReplyDeleteBeing nice and calm and they'll likely to listen.
Yeah, agreed! We got our hard days, but we still have a house to be built! Thanks Cloud. Your post did help me a lot, I should say!
DeleteSo happy you are getting your master bath!!! I am glad it is all working out!!! Can't wait to see pics!
ReplyDeleteThanks Caitlin. I'm glad to! I just hate being such situations and having such conversations. Hope all that is behind us!
DeleteHi S and P, my husband and I just visited the finished Lincolnshire model in Mint Hill, NC yesterday - posted some pics on my blog. http://ryanhomeslincolnshirenc.blogspot.com/2013/07/update-77.html
ReplyDeleteThanks Jennifer!
Delete