Not a lot going on right now for us.... brick is coming along and this week, hopefully, we'll pass all the electric, plumbing, and framing inspections to get ready for some drywall!
If you have read my previous posts, you'll remember that there are 2 issue that we have been discussing with RH. 1) We wanted to upgrade our master bathroom and 2) We had opted for additional attic space by our bonus room, which was an upgrade option and we don't think we are getting that.
My husband has been trying to reach our SR's Manager since last Tuesday, but its very hard to get with him! But fortunately, we walked into the model home on Sunday afternoon to check few things in the blueprints, and there he was, working on somebody's training. We were surprised to see him there. Anyways, so he saw us and agreed to have a quick meeting. My husband and I discussed with him these two issues and he checked our blueprints and then he walked with us to our site.
On the attic issue he confirmed that the blueprints show different design than what was built, it was suppose to be a space for future expansion but the way it was built, it could never be useful or finished!Our PM had confirmed that in our pre drywall meeting on Friday. The SR's Manager couldn't explain why they changed, but he said we are not getting what we paid for, so he will return the money paid for that upgrade. So, we are not going to have any spare attic space!
We debated for a long time on the master bath and he was trying to make it sound as an almost impossible job to do at this point. Our SR had said that it would be a one day job (after we close), so certainly, it should be fairly simple modification before drywall! Finally, he said he will escalate this issue to his superiors and see what they can do. He also mentioned that (if at all they decide to change it) it will cost us more than 2k which is the price of the upgrade, at this point. We are expecting to hear from him on Wednesday. One other catch is that we will have to pay cash for this change as he said the loan amount (which was approved for us) with NVR cannot be changed.... But I'm thinking we did not lock with NVR, so if we go with another lender, we can include this is the sales prices of the house....right? Well, we'll see about that!
Yesterday we found out from our PM that he has been asked not to put brick around the master bath window, just in case if they decide to go with the upgrade they may have to move the window to center it.
I guess my hubby and I are are happy that this issue has been escalated! We were feeling that nobody was listening to us, or cares what we want in our house. We still realize that they may come back saying they can't make changes or with a big number.....but still I want to know what they decide!
Specially when they made a mistake with the attic option, it was a simple fix of "giving the money back". But what if we insisted on the getting the attic area?! Would they change all the HVAC units and structure as they were suppose to build it that way in the first place?
If you have read my previous posts, you'll remember that there are 2 issue that we have been discussing with RH. 1) We wanted to upgrade our master bathroom and 2) We had opted for additional attic space by our bonus room, which was an upgrade option and we don't think we are getting that.
My husband has been trying to reach our SR's Manager since last Tuesday, but its very hard to get with him! But fortunately, we walked into the model home on Sunday afternoon to check few things in the blueprints, and there he was, working on somebody's training. We were surprised to see him there. Anyways, so he saw us and agreed to have a quick meeting. My husband and I discussed with him these two issues and he checked our blueprints and then he walked with us to our site.
On the attic issue he confirmed that the blueprints show different design than what was built, it was suppose to be a space for future expansion but the way it was built, it could never be useful or finished!Our PM had confirmed that in our pre drywall meeting on Friday. The SR's Manager couldn't explain why they changed, but he said we are not getting what we paid for, so he will return the money paid for that upgrade. So, we are not going to have any spare attic space!
We debated for a long time on the master bath and he was trying to make it sound as an almost impossible job to do at this point. Our SR had said that it would be a one day job (after we close), so certainly, it should be fairly simple modification before drywall! Finally, he said he will escalate this issue to his superiors and see what they can do. He also mentioned that (if at all they decide to change it) it will cost us more than 2k which is the price of the upgrade, at this point. We are expecting to hear from him on Wednesday. One other catch is that we will have to pay cash for this change as he said the loan amount (which was approved for us) with NVR cannot be changed.... But I'm thinking we did not lock with NVR, so if we go with another lender, we can include this is the sales prices of the house....right? Well, we'll see about that!
Yesterday we found out from our PM that he has been asked not to put brick around the master bath window, just in case if they decide to go with the upgrade they may have to move the window to center it.
I guess my hubby and I are are happy that this issue has been escalated! We were feeling that nobody was listening to us, or cares what we want in our house. We still realize that they may come back saying they can't make changes or with a big number.....but still I want to know what they decide!
Specially when they made a mistake with the attic option, it was a simple fix of "giving the money back". But what if we insisted on the getting the attic area?! Would they change all the HVAC units and structure as they were suppose to build it that way in the first place?
Its good to hear you all were able to speak to somebody in attempt to resolve these issues. Im crossing my fingers for you all and Im confident that you all will get everything and be happy with your new home! Im still picking carpeting and trying not to pull my hair out!
ReplyDeleteThanks! :-) It just frustrates me that they can make changes and I can't!
DeleteWell, I gave my feed back on you carpet selections....hope that helps you a little bit! :-)
glad someone is listening to you ! hopefully this will all resolved soon !
ReplyDeleteI know FINALLY! I hope so too!!! Thanks!! :-)
DeleteWow, I would have pushed the attic issue, you paid for it and they should do it. I found when I threatened to walk away and find another builder who would do what we wanted, they did what I wanted. Good luck and insist they do it.
ReplyDeleteI guess we should have insisted on the attic area more with the manager. My hubby was going that route but I kinda steered all our frustration towards master bath that we really want. I guess when our SR comes back from his vacation, he'll hear a lot about this from his Manager.
DeleteWe could tell that he was very surprised at what he saw in the house verses the blueprints.
Keeping my fingers crossed for you too!! Hopefully they will make it right for you!!!
ReplyDeleteI hope so too!! Thanks Caitlin!
DeleteHere's to hoping you get a master bath that you love at a price that makes you smile!!I suppose you can use the returned attic money for the tub...or maybe they can keep the money, fix the tub, and call it an even swap.
ReplyDeleteStacey, I wish! The manager is very smart! He already ruled out that possibility! He was like "please don't ask me to do the bathroom for that prices, that's not possible"!!
DeleteI just wanna see what they come up with.
I hope they fix this! So are you hoping to make the bathroom bigger or just get a bigger tub?
ReplyDeleteI wanted a bigger tun, unfortunately the only way to get that is by upgrading the bathroom!
DeleteSo that doesn't make sense to me...they will give you your money back for the attic, but won't add money to your loan for the bathroom? I would think it would be the other way around. Regardless, I hope the bathroom situation works out for you and you are able to come to an (acceptable to you) resolution!
ReplyDeleteI know. I asked my husband to insist of getting the bathroom upgraded,and if they cannot, then have them change the attic to what it should have been! Honestly doing the bathroom is much easier for them. Lets see what they say tomorrow.
Deletesorry to hear about the attic, but hoping they pull through with the bathroom! If anything, you can apply what you paid for the attic towards the bathroom.
ReplyDeleteYep. we going thru that discussion. Correcting on attic space is going to be huge expense to them, so they found the easy way out "return the money". But they don't wanna work on the change we requested! They got to give us something...right?!
DeleteThat is a bummer about the attic, S and P! I hope the bathroom works out too! Please keep us updated. Good luck!
ReplyDeleteYep! Can't wait to hear from RH today...
DeleteWill do! Thanks Bryan and Angela. :-)